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FAQ


1.How is my e-card sent?
2.What is the address of my e-card?
3.Can I send my e-card to multiple recipients at once?
4.How long is the link to my e-card available for my company to use?
5.Who else in the industry has the same e-card as my company?
6.How can I add a personal message to my electronic holiday message?
7.Can I add a personal message into the actual e-card?
8.Can I track the number of hits on the ecards I sent?
9.Can Vivid send my e-card to all the email addresses in my database on my behalf?
10.Can my e-card play within the body of the recipient’s email?
11.Can I add a graphic to my email?
12.Can I have a holiday graphic open in my email that recipients can click on to open the ecard in their web browser?
13.Can I add music to my e-card?
14.Can I add a personal voice message to my e-card?

Q:
How is my e-card sent?
A:
It is sent as a web link through your regular email, and opens in a web browser when the recipient clicks on it.
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Q:
What is the address of my e-card?
A:
Your address will be http://www.vividgreetings.com/your_company_name_ecard/.
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Q:
Can I send my e-card to multiple recipients at once?
A:
Yes, you can, just as you would send regular emails to multiple recipients.
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Q:
How long is the link to my e-card available for my company to use:
A:
This season’s e-cards are contracted for use until the end of January, 2010.
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Q:
Who else in the industry has the same e-card as my company?
A:
E-card designs are open to any company in any industry to use. For those companies who prefer to have exclusivity of their e-cards so that no one else in their industry can use it for this season, Vivid offers various options to purchase exclusive usage rights, starting at $2000.
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Q:
How can I add a personal message to my electronic holiday message?
A:
You can customize your text e-mail message with whatever you like, and then include the link to your ecard within your email.
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Q:
Can I add a personal message into the actual e-card?
A:
Yes, this requires additional programming to set up the e-card to accommodate a personal message. To see how this works, click here and send an e-card to yourself. Your company’s form will be customized to your selected ecard, and can be set up to send to multiple recipients at once.
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Q:
Can I track the number of hits on the ecards I sent?
A:
We can check the stats and inform you on how many times the url of your ecard has been accessed.
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Q:
Can Vivid send my e-card to all the email addresses in my database on my behalf?
A:
Yes, you can send us your clean email address database and we can send your e-card. Minimum charges and set-up fees apply, along with a cost per e-card sent.
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Q:
Can my e-card play within the body of the recipient’s email?
A:
No, it is not technically possible for this type of electronic file to open and play automatically within the body of an email when the recipient opens their email. The recipient must click on a link which will launch their web browser to the url where the ecard will play in their web browser.
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Q:
Can I add a graphic to my email?
A:
Yes, Vivid can supply you with a graphic that matches your ecard to add to your email message. Depending on how recipients have their email set up, the image will either appear in the body of the email or as an attachment the recipient must click on to open and view.
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Q:
Can I have a holiday graphic open in my email that recipients can click on to open the ecard in their web browser?
A:
Yes, your ecard can be programmed so that the recipient receives an email with a clickable graphic to the ecard. Alternatively, we can provide you with an .html email and embedded .gif that your company’s IT department can set up.
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Q:
Can I add music to my e-card?
A:
Yes. We have a collection of popular holiday songs and instrumental pieces on file, which we can incorporate into your e-card. Click here to preview our music options.
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Q:
Can I add a personal voice message to my e-card?
A:
We can embed voice messages into your e-card that will play at specific points in your e-card [note: the same voice message[s] will play in the e-card for all recipients; voice messages cannot be changed for each individual recipient’s e-card]. Sound files must be good quality: .mp3, .aiff or .wav files.
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